Delivery Schedule

All Deliveries outside the Bay Area are shipped UPS  

Order Information

Orders: Our knowledgeable and friendly sales staff is here to assist customers Monday - Friday from 9:00 AM until 5:00 PM (Pacific Standard Time). Orders and inquiries are welcome by both phone and fax. However, all orders MUST be confirmed verbally to ensure there have been no discrepancies.

Confirmations: All tentative orders should be finalized seven days prior to the event commencement to guarantee the lowest possible shipping rate.

Shipping: Linen Express ships nationwide. Due to the large amounts of daily shipments, favorable rates have been negotiated with our shippers to keep rental costs at a minimum. Fedex and UPS Overnight, Second Day and International services are all available upon request. All orders are shipped so they will be received at least one day prior to the event, unless otherwise specified.

Custom Orders: We look forward to providing all of our clients with the opportunity to produce that "One of a Kind" event. Our specialists have easy accessibility into the textile market to find many new and interesting fabrics that are not available elsewhere. All custom orders must be accompanied by a contract and payment in full..

Payment: All orders are confirmed by a signed contract and payment in full at the time of placing the order. Additionally we must have a "credit card authorization" form on file in the case of loss or damage. If a credit card is not available, then a cash deposit in the total amount of the "purchase price" of the linens will be accepted upon customer pick-up. The deposit will be refunded upon return of the undamaged rental items. ALL UPS ORDERS MUST HAVE A CREDIT CARD AUTHORIZATION ON FILE.

Cancellations: Please be aware that once we reserve an order, all other orders are turned away to keep our commitment to you. There are no refunds for cancellations. If a written cancellation is received 30 days prior to pick-up/delivery, we will credit your account for future rentals.

Lost / Damaged Linen: All linen rentals are expected to be returned in the same quantity and condition as they are received in, (i.e.:no tears, rips holes or wax stains). No credit will be given if more than 24 hours has passed from time of delivery. Replacement costs will apply to any linen returned rendered unusable.

UPS Linen Returns: All linens are due to be returned or shipped out the next business day after an event. Linens sent by UPS are to arrive at Linen Express within seven days of an event unless specified. All linens should be free of food particles and moisture when boxed for return shipping. Linens shipped damp will result in mildew and therefore will incur a replacement cost.

UPS Late Returns: Return shipments which have not been received as of ten days after the event date will begin to accrue a late charge. Such late charges will begin at 25% of the rental charge and continue at that daily rate until the linens are returned.

Samples: We are happy to provide swatch samples of any of our lines at no extra cost to our customers. Annual updates of our swatches are available immediately to customers that have been active during the past year. Please call for more details.

Linen Express
ADDRESS: 1357 Dell Avenue
CITY: Campbell STATE: CA ZIP: 95008
PHONE: 408.341-2100 FAX: 408.341-2001
mailto:info@linenexpress.com