Wholesale Customer
Delivery Schedule

All Deliveries outside the Bay Area are shipped UPS  

Order Information

Orders: Our knowledgeable and friendly sales staff is here to assist customers Monday - Friday from 9:00 AM until 5:00 PM (Pacific Standard Time). Orders and inquiries are welcome by both phone and fax. However, all orders MUST be confirmed verbally to ensure there have been no discrepancies.

Confirmations: All tentative orders should be finalized seven days prior to the event commencement to guarantee the lowest possible shipping rate.

Shipping: Linen Express ships nationwide. Due to the large amounts of daily shipments, favorable rate have been negotiated with our shippers to keep rental costs at a minimum. Fedex and UPS Overnight, Second Day and International services are all available upon request. All orders are shipped so they will be received at least one day prior to the event, unless otherwise specified.

Custom Orders: We look forward to providing all of our clients with the opportunity to produce that "One of a Kind" event. Our specialists have easy accessibility into the textile market to find many new and interesting fabrics that are not available elsewhere. All custom orders must be accompanied by a contract and a deposit.

Payment: All new clients work on either a C.O.D. basis or by prepaid company check. Credit applications are available for approval. Credit Card Authorization must be on file in the case of damage or loss.

Cancellations: Please be aware that once we reserve an order, all other orders are turned away to keep our commitment to you. Any deposit will be surrendered on all custom and contract orders once the paperwork has been submitted. If an order is canceled any time after shipping, the client will incur a 50% restocking fee and is responsible for all shipping costs.

Lost / Damaged Linen: All linen rentals are expected to be returned in the same quantity and condition as they are received in, (i.e.:no tears, rips holes or wax stains). No credit will be given if more than 24 hours has passed from time of delivery. Replacement costs will apply to any linen returned rendered unusable.

Linen Returns: All linens are due to ship out the next business day after an event. Linens are to arrive at Linen Express within seven days of an event unless specified. All linens should be free of food particles and moisture when boxed for return shipping. Linens shipped damp will result in mildew and therefore will incur a replacement cost.

Late Returns: Return shipments which have not been received as of ten days after the event date will begin to accrue a late charge. Such late charges will begin at 25% of the rental charge and continue at that daily rate until the linens are returned.

Samples: We are happy to provide swatch samples of any of our lines at no extra cost to our customers. Annual updates of our swatches are available immediately to customers that have been active during the past year. Please call for more details.

Linen Express
ADDRESS: 1202 Lincoln Ave., #100
CITY: San Jose STATE: CA ZIP: 95125
PHONE: 408.292-5100 FAX: 408.292-5778 EMAIL:rmg@life-styles.com